About Premium Warranty Services

Initiative Policy

PWS recognizes proper protection and use of personal information as to its responsibility to society, and in the course of doing business shall comply with various related laws, including the “Act on the Protection of Personal Information” and the “Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures”. In addition, PWS shall comply with guidelines issued by related government ministries and agencies, as well as other norms, such as personal information protection management systems compliant with Japanese Industrial Standards “JIS Q 15001”.

Acquisition of personal information

PWS shall acquire personal information with consent, by fair and legal means, within the scope necessary for business.

Purpose of use of personal information

PWS shall specify the purpose of use of personal information, handle it only within the scope necessary to achieve the purpose of use, and shall not handle it beyond that scope. PWS shall also take measures to avoid handling personal information beyond that scope.

Providing personal data to third parties

PWS, as a rule, shall not provide personal data (as defined in the “Act on the Protection of Personal Information”, the same applies hereinafter) to third parties, except when consent has been obtained or in accordance with the law. However, in the event of a merger or when PWS contracts out the handling of personal data within the scope necessary to achieve the purpose of use, then PWS may provide personal data to parties outside the company. Furthermore, PWS shall not provide personally identifiable data to third parties, except for in situations specified otherwise in the “Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures”.

Handling of sensitive information

PWS, as a rule, shall not acquire, use, or provide to third parties any special-care required information (as defined in the “Act on the Protection of Personal Information”) or sensitive information (information relating to membership in labor unions, family origin, registered domicile, health or medical treatment), except in accordance with the law or when consent has been obtained in the scope necessary for the execution of duties.

Management relating to personal data

PWS shall strive to store and manage personal data in an accurate and up-to-date state. Likewise, PWS shall take necessary and proper safety management measures in order to prevent unauthorized access, as well as the loss, destruction, alteration, or leakage of personal information, and in order to take proper measures for making corrections. PWS shall also continuously conduct training for employees who handle personal data, and conduct necessary and proper supervision of employees and contractors (including subcontractors).

Revision and improvements to the management system

PWS shall continuously revise and strive to improve upon its personal information protection management system (Japan Industrial Standards “JIS Q 15001 Personal Information Protection Management Systems – Requirements”) in order to handle personal information in a way that reflects the development of information technology and changes in societal demands.

Procedures for disclosure requests, etc.

PWS shall strive to respond properly and promptly in accordance with the law to requests to announce the purpose of the use or disclose the contents of retained personal data (as defined in the “Act on the Protection of Personal Information”, the same applies hereinafter), as well as requests to correct, add, or delete the contents of retained personal data that is contrary to the truth, and requests to stop using, erase, or stop providing to third parties.

Offering of opinions and requests

PWS shall strive to sincerely and promptly respond to opinions and requests about its handling of personal information.

Inquiries about the personal information

PWS has established a Customer Consultation Office to receive inquiries regarding personal information. Please understand calls may be recorded for the purpose of improving the quality of our service and confirming the details of calls.
Customer Consultation Office: 03-6842-3732
privacy@eg-service.com
Reception Hours: Monday - Friday, 10:00 AM – 5:00 PM
(Excluding Saturdays, Sundays, public holidays, Golden Week, and New Year’s holidays)
Enactment Date: February 1, 2013
Revision Date: April 1, 2021
Premium Warranty Services Co., Ltd.
Representative Director: Kunio Saito
Personal Information Protection Administrator: Yuichi Tsuchiya
*The Customer Consultation Office also accepts inquiries about subjects other than personal information (claims, etc.)

PWS has obtained “Privacy Mark” certification from JUAS (Japan Users Association of Information Systems).

The Privacy Mark is a certification system for handling personal information, managed by JIPDEC (Japan Institute for Promotion of Digital Economy and Community). In this system, JIPDEC evaluates companies that have developed a system for taking proper protective measures regarding personal information compliant with Japan Industrial Standards “JIS Q 15001 Personal Information Protection Management Systems – Requirements”, issues a privacy mark indicating their status, and permits the use of the Privacy Mark in their business activities. This is a voluntary system with an objective evaluation done by a third party, and has a framework for protecting personal information with a higher standard than even the Act on the Protection of Personal Information.

PWS is a member of JUAS (Japan Users Association of Information Systems), a certified personal information protection organization based on the Act on the Protection of Personal Information.
JUAS (Japan Users Association of Information Systems) TEL: 03-3249-4101

Handling of personal information online

• Safety measures in our online system
  PWS prevents unauthorized external access with a firewall and a 24-hour monitoring system, in order to store and manage customers’ personal information safely.
• Safety measures for communication
  PWS uses 128-bit SSL encrypted communications to send and receive data including important information entered by customers, and takes the greatest care to ensure that customer information does not fall into the hands of third parties. Due to the characteristics of the Internet, PWS cannot 100% guarantee security during communication.
• Information protection on linked websites
  When a customer moves from the PWS website to another website using a link, the linked website is not operated by PWS, so PWS is not liable for the protection of the customer’s personal information.
• Using Cookies
  Some pages on this website use cookies in order to improve convenience for customers.

Please direct requests, opinions, or demands regarding the disclosure or other matters to the following Customer Consultation Office.
Please understand that calls may be recorded for the purpose of improving the quality of our service and confirming the details of calls.

• By phone
  Customer Consultation Office: 03-6842-3732
  Operating Hours: Monday - Friday, 10:00 AM – 5:00 PM
  (Excluding Saturdays, Sundays, public holidays, Golden Week, and New Year’s holidays)
• By mail
  Premium Warranty Service Co., Ltd.
  ATTN: Customer Consultation Office
  The Okura Prestige Tower 19F
  2-10-4 Toranomon, Minato-ku, Tokyo
  Postal Code: 105-0001

Table of purposes of use of personal information based on Article 18 of the “Act on the Protection of Personal Information”

Table of purposes of use of personal information based on Article 27 of the “Act on the Protection of Personal Information”

Personal information / retained personal data items

1. Name, gender, age, date of birth, address, landline telephone number, mobile telephone number, email address, workplace details, family make-up, and housing status written by parties to contracts on specified application forms, as well as any other matters written in contracts, etc.
2. Application date, contract date, product name, model of the target vehicle, chassis (frame) number, registration date, and mileage relating to this contract, as well as any other information written in the automobile inspection certificate
3. Current status and history of transactions since the start of the warranty relating to this contract, as well as other transaction details
4. Company name, company address, company telephone number, representative name, representative date of birth, monthly payment amount, payment method, deposit account, etc. of affiliate stores, etc., and any other matters written in specified contracts, etc.
5. Name, date of birth, gender, address, rights and interests, and registration details according to copies of official certificates as well as real estate registries or commercial registries
6. Name, date of birth, address, home telephone number, job title, officer names, liabilities, and assets based on information from private investigation agencies or information independently investigated and collected by PWS.
7. Images and audio of individuals recorded on electromagnetic or optical media (such as video recorded by surveillance cameras, voice recordings from telephone calls, etc.)
8. Information regarding work, health, and awards and penalties given to employees, as well as a name, sex, gender, date of birth, address, landline telephone number, mobile telephone number, and email address of employees, and also names, dates of birth, addresses, landline telephone numbers, workplaces, and other such information about family members written on resumes or personal statements.

Shared use of customers’ personal data within Premium Group

Premium Group provides a wide range of products and services, while aiming to provide even better products and services so as to meet the demands of customers and affiliate stores in the future. To that end, Premium Group sometimes makes shared use of the personal data of its customers, affiliate store representatives, and other parties, based on Article 23, Paragraph 5, Section 3 of the “Act on the Protection of Personal Information”.

1. Scope of shared users

   Consolidated subsidiaries, as well as affiliate companies accounted for by the equity method and subsidiaries of consolidated subsidiaries of Premium Group Co., Ltd., as described in securities reports made by Premium Group Co., Ltd. Various Premium Group companies, including subsidiaries of consolidated subsidiaries of Premium Group Co., Ltd. Check the Premium Group Co., Ltd. website for companies involved in shared use.

2. Personal data items subject to shared use
   1. “Attribute information” including name, gender, date of birth, address, telephone number, email address, family make-up, occupy and work history, annual income and annual sales, family information, housing status, identification numbers including driver license numbers, public information, etc. (including information obtained through notices from customers and affiliate store representatives after concluding contracts).
   2. “Contract information” including the type of contract, application date, contract date, contract period, payment method, deposit/transfer account, etc.
   3. “Transaction information” including transaction records (including video, audio, etc.), transaction amounts, the status of monthly payments, transaction history, etc. (including use history of other products and services and services that is collected by PWS and Premium Group).
3. Purposes of shared use
   1. To propose and give information on various products and services from group companies and partner companies to customers and affiliate stores.
   2. To provide after-sales services for products and services used by customers and affiliate stores, as well as group special benefits and incentives
   3. To aid various group companies and partner companies in assessing various risks, and conducting post-credit management, as well as proper business management.
4. Person responsible for the management of personal data subject to shared use
   1. Premium Co., Ltd.: http://p-fs.co.jp/
5. Miscellaneous
   1. Methods of shared use
      Shared use of personal data will be done with methods such as data transmission, as well as media including DVD-ROMs.
   2. Suspending shared use
      If you wish to request suspension of shared use of your own personal data for the purposes of making proposals/giving information about various products and services, or if you have other inquiries about shared use within Premium Group, please call the following inquiry counter.
      
      Premium Co., Ltd. Customer Consultation Office: 03-5114-5700
      
      Operating Hours: Monday – Friday, 10:00 AM – 5:00 PM
      
      (Excluding Saturdays, Sundays, public holidays, Golden Week, and New Year’s holidays)

Reception Desk

Premium Co., Ltd. (hereinafter, “Premium”) operates the following Customer Consultation Office to accept inquiries, consultations, etc. from customers regarding personal data retained by Premium.

Procedure Items

Premium shall promptly respond by its specified methods to requests for disclosure of personal data retained by Premium, once it has been confirmed that the person making the request is the subject of the data. Please note that it may take some time to investigate, depending on the content.

1. Reception hours for requests for disclosure made by visiting the company

   Weekdays: 10:00 AM – 12:00 PM & 1:00 PM – 5:30 PM
   (Excluding Saturdays, Sundays, public holidays, Golden Week, and New Year’s holidays)

2. Eligibility to make applications for disclosure
   • As a rule, only the subject of data is eligible to request disclosure of their own records
   • As a rule, only the subject of data is eligible to request disclosure of their own records
3. If the disclosure applicant is a mandatary representative

   Premium shall accept the disclosure application itself, but as a rule, shall only disclose retained personal data to the person who is the subject of that data.

4. Application procedure for disclosure

   In order to apply for disclosure, enter the required items on the disclosure application form specified by Premium, then either submit or present the necessary documents listed in the attached documents when making the disclosure application.

5. Documents necessary for disclosure application procedures

   Person requesting disclosure Documents required for the disclosure request	Subject of records	Legal Representative	Mandatary Representative
   Personal information disclosure application (Always available from the Premium hotline)	○	○	○
   Documents proving the identity of the subject of data or their representative (See 6)	○ ∗6	○ ∗6	○ ∗6
   Documents proving the qualifications of the representative (See 7)		○ ∗7	○ ∗7

6. Documents proving the identity of the subject of data or their representative

   When applying by visiting Premium
   If applying for disclosure by visiting Premium, submit a copy of either one (1) identification document with a photograph or copies of two (2) identification documents without photographs. However, all documents must be originals that are both within their expiration date and (∗) issued in the past three (3) months.

   Documents with photographs	Driver license	Documents without photographs	Health insurance card
   	Basic residents’ registration card with photograph		Certificate of registered seal (∗)
   	Passport		Family register (original) (∗)
   	Alien registration card, residence card, special permanent resident certificate		Residents’ card (∗)
   	Other official certificates with a photograph that can be used for identification		Various pension notebooks
   			Basic residents’ registration card without photograph

   When applying by post
   If you request disclosure by post, enclose two copies of the documents described above. However, make sure to enclose originals that are both within their expiration date and (*) issued in the past three (3) months

7. Documents proving qualification of representatives

   Representative		Document proving the qualifications of the representative
   Legal Representative	Parental rights holder	Family register or resident’s card that can prove the relationship with the subject of data
   	Guardian of a minor	A family register OR a copy of a court appointment judgment OR a certificate registered matters of guardianship registration that can prove the relationship with the subject of data
   	Guardian of an adult	A copy of a court appointment judgment OR a certificate registered matters of guardianship registration that can prove the relationship
   Mandatary Representative		Power of attorney for a disclosure request (in which the subject of data has delegated the request for disclosure of their own personal data to a representative, then signed and stamped with their registered seal) and the certificate of the registered seal of the subject of data

   • If the mandatary representative is an attorney: Instead of using documents that prove the identity of the person who is the subject of data or the representative, Premium will check the attorney’s badge and registration number, the name of the law firm with which the attorney is affiliated, and their identification card including address, etc. issued by the Japan Federation of Bar Associations.
   • If the mandatary representative is a certified judicial scrivener: Instead of using documents that prove the identity of the person who is the subject of data or the representative, Premium will check the attorney’s badge and registration number, the name of the judicial scrivener’s office with which the judicial scrivener is affiliated, and their identification card including address, etc. issued by judicial scrivener’s association with which they are affiliated.
8. Instances when data cannot be disclosed

   Premium may refrain from disclosing data in whole or in part if the identity of the applicant or their representative cannot be confirmed, or in situations stipulated by the law, or if disclosure would violate other laws and regulations.

9. Cost of disclosure requests
   • The following amounts will be charged when requests are received for disclosure of data or notification of purpose of use, as fees for requesting disclosure of data or notification of the purpose of use.
     Please pay in cash or postal money order with a fixed amount.
     In　person: ¥300 (pay the fee in cash)
     By post: ¥800 (pay the fee with a postal money order with fixed amount)
10. Disclosure reports
    • As a rule, disclosure reports will be made in writing to the applicant or their legal representative.
    • As a rule, if the disclosure request is made by a mandatary representative, then the disclosure report will be mailed to the person residing at the address notified in advance to Premium.
11. Handling of personal information acquired when applying for disclosure

    Premium will handle personal information acquired during application for disclosure, within the scope necessary for disclosure procedures. Documents submitted will be stored for a period no longer than 3 years from the time disclosure is completed, after which these documents will be discarded.

12. Correction, addition, and deletion

    As a result of investigations, if errors are found in the customer’s personal data, then Premium will promptly correct, add, or delete that data.

13. Inquiry counter

    Inquiries about the handling of personal information (disclosure requests, claim consultations, etc.)
    We have also established a person in charge of protecting personal information.

    • By telephone
      Customer Consultation Office: 03-6842-3732
      Operating Hours: Monday - Friday, 10:00 AM – 5:00 PM
      (Excluding Saturdays, Sundays, public holidays, Golden Week, and New Year’s holidays)
    • By mail
      Premium Warranty Service Co., Ltd.
      ATTN: Customer Consultation Office
      The Okura Prestige Tower 19F
      2-10-4 Toranomon, Minato-ku, Tokyo
      Postal Code: 105-0001

End